MonocraftTech Studio
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No. 04Monocraft Service OS

For cleaning businesses in Malaysia & Singapore

Regular clients, the same cleaner, fewer last-minute cancellations.

From RM79 a month (S$45 in Singapore). Founding price RM49 / S$29 for the first 10 businesses: 10 places left.

Leave your detailsTry the demo (no sign-up)

Or email us at support@monocrafttechstudio.com

See prices

Customers book and pay a deposit on your own web address. Regular clients keep the same cleaner on a repeating schedule. When a job is done, the photos, checklist and the customer’s signature go out as a report.

  • A deposit when customers book online
  • Repeat cleans every 1 to 4 weeks, with the same cleaner when free
  • Photos, checklist and signature in every report

Founding clients open 15 minutes on how you work today. If it’s not a fit, we’ll say so.

Prices in
The owner’s schedule on a computer: each worker’s jobs across the day.The owner’s schedule on a computer: each worker’s jobs across the day.The booking site on a phone: services with their prices.The booking site on a phone: services with their prices.
Real screens from a sample business: the owner’s schedule and the customer’s booking site.

How it works today

What slips in a cleaning business, and what changes.

  1. 01

    Last-minute cancellations

    TodayThe customer cancels the night before, and the cleaner’s slot is lost.

    With Service OSTake a deposit when they book; they see your refund rule before they pay.

  2. 02

    The wrong cleaner

    TodayRegular clients want the same cleaner, and memory gets it wrong.

    With Service OSRepeating bookings fill the next eight weeks, with the same cleaner whenever they are free.

  3. 03

    No proof of the work

    TodayThe customer says a spot was missed; it’s their word against your cleaner’s.

    With Service OSPhotos, a checklist and the customer’s signature, sent as a report.

One job, start to finish

One cleaning job, from booking to the next clean.

  1. The booking site on a phone: services with their prices.The booking site on a phone: services with their prices.
    01

    Customers book

    Customers choose hourly sessions, or a deep clean by home size, see the price and pick a free time. Their number is checked with a WhatsApp code.

  2. The owner’s schedule on a phone: the team’s jobs for the day.The owner’s schedule on a phone: the team’s jobs for the day.
    02

    You confirm and assign

    You confirm, or book phone orders yourself. Only cleaners who are free are offered; a regular client’s booking repeats with the same cleaner.

  3. The worker page on a phone: one job with its time, address, directions, the customer’s note and the signed report.The worker page on a phone: one job with its time, address, directions, the customer’s note and the signed report.
    03

    Jobs on their phone

    Your cleaner sees the address, the customer’s notes and directions on one page. No app to install.

  4. A finished job’s service report as the customer opens it on a phone.A finished job’s service report as the customer opens it on a phone.
    04

    Done, with a report

    Before and after photos, the checklist and the customer’s signature become a report; the invoice is one click away.

  5. The Service due page on a phone: customers due again, each with a WhatsApp button.The Service due page on a phone: customers due again, each with a WhatsApp button.
    05

    Due again

    Regular cleans are already booked eight weeks ahead, and deep cleans come up as due again after 6 months.

On a computer

The same system on a bigger screen.

The owner’s schedule on a computer: each worker’s jobs across the day.The owner’s schedule on a computer: each worker’s jobs across the day.
Schedule — the team board; drag a job to assign or move it
The booking site on a computer: a calendar with the free times for one service.The booking site on a computer: a calendar with the free times for one service.
Booking site — free times, held for the customer while they book
The Service due page on a computer: customers due for the same service again.The Service due page on a computer: customers due for the same service again.
Service due — who is due, and a reminder in one tap
A service report on a computer: checklist, notes, photos and the customer’s signature.A service report on a computer: checklist, notes, photos and the customer’s signature.
Service report — what the customer receives when the job is done
An invoice on a computer: the business’s details, the customer, the service, tax and how to pay.An invoice on a computer: the business’s details, the customer, the service, tax and how to pay.
Invoice — issued from the finished job, with your company details and tax
The worker page on a computer: one job with its time, address, the customer’s note and the signed report.The worker page on a computer: one job with its time, address, the customer’s note and the signed report.
Worker page — the same job page on any screen

Built in

Made for how cleaning businesses work.

  • 01

    By the hour or by home size

    General cleaning in hourly sessions; deep cleaning, move-in and move-out, and post-renovation priced by square feet. A home too big for your list becomes a site visit.

  • 02

    Deposits and your refund rule

    A deposit through your own HitPay when customers book online. They see your refund rule before they pay; cancel early enough and it goes back by itself.

  • 03

    Repeat cleans

    Every 1, 2, 3 or 4 weeks, same day and time, always booked eight weeks ahead, with the same cleaner whenever they are free.

  • 04

    Proof of every clean

    Before and after photos, a checklist and the customer’s signature, sent to the customer as a service report.

  • 05

    Deep cleans come back

    Deep cleaning comes due again after 6 months (change it as you like), and the customer gets an email in your name with a link to book.

  • 06

    Your own website

    A .com in your company’s name, with your services, prices, photos and the areas you cover.

Paying for itself

Work it out with your own prices.

An example to start with; change it to your price.

Plan
Price

1

jobs a month to pay for it

1 more job a month, or one less last-minute cancellation, covers the RM79 monthly fee.

One less last-minute cancellation, or one more regular client kept, pays for the month.

We don’t quote figures like “30% more revenue” without a source. Once our first clients have results, we will only use real numbers.

Plans

Two plans, both with everything at the core.

Prices in

Lite

Up to 3 workers

RM79S$45 / month

First term, 6 months
RM474S$270
12 months (pay 10)
RM790S$450
Founding price, first 10
RM49S$29 / month
  • Your own .com web address and website
  • Online booking, booking for customers, dispatch
  • Jobs on the team’s phones (web page; Monocraft App coming soon)
  • Due reminders, repeating bookings, service reports
  • Quotations, invoices, receipts
  • Online payments and deposits: DuitNow QR, FPX, Touch ’n Go, PayNow and cards, through your own HitPay

Business

Up to 15 workers

RM199S$99 / month

First term, 6 months
RM1,194S$594
12 months (pay 10)
RM1,990S$990
Founding price, first 10
RM149S$79 / month
  • Everything in Lite
  • Revenue and team reports
  • On-site add-ons and Google Calendar
  • No Monocraft credit in your website’s footer
  • Branded App available as an add-on

Every plan starts with a prepaid first term: 6 months, or 12 months for the price of 10. It includes the domain, your website and booking site going live, setup and team training. Monthly after that.

16 or more workers, several branches or a dedicated server: quoted separately.

Prices exclude tax: Monocraft is not registered for SST or GST.

Prices follow the country your company is registered in.

All prices and rules

30-day money-back guarantee

Not happy within 30 days of going live? We refund the first term, keeping only the first month’s fee and the domain fee (RM65). The domain is registered in your name and stays yours. Once per company.

Not happy within 30 days of going live? We refund the first term, keeping only the first month’s fee and the domain fee (S$20). The domain is registered in your name and stays yours. Once per company.

At a glance

Service OS at a glance

Monocraft Service OS: the facts
WhatYour own website, online booking, dispatch, service reports, invoices and service-due reminders, in one system
ForCleaning, aircon and other on-site service businesses with up to 15 workers
WhereMalaysia and Singapore
PriceLite RM79 / S$45 a month (up to 3 workers), Business RM199 / S$99 (up to 15). Prepaid first term of 6 months, or 12 for the price of 10
Founding priceRM49 / S$29 a month for Lite, for the first 10 businesses (10 places left)
Customers pay youPayNow, DuitNow QR, FPX, Touch ’n Go and cards, through your own HitPay account; cash and transfers recorded by hand
LanguagesEnglish and 中文: Owner Portal, booking site and worker page
Your dataExport it all yourself as one ZIP file (CSV files, documents and photos), once a day
Your domainA .com registered in your company’s name
Guarantee30-day refund of the first term, less the first month and the domain fee
Made byMonocraft Tech Studio, Johor Bahru, Johor, Malaysia

Who you’ll deal with

Made and run by a company registered in Malaysia.

Monocraft Tech Studio designs, builds and runs Service OS. We set you up, train your team and answer your emails ourselves; nothing is passed to a call centre.

If things change

  • Your records. Export everything yourself as one ZIP file, once a day, and for 30 days after you leave.
  • Your web address. The .com is registered in your company’s name, not ours.
  • Your money. The first term is refundable within 30 days of going live.
  • Your price. Rises are announced 60 days ahead and never touch a term you have paid.
About the studio

Questions

Can regular clients keep the same cleaner?

Yes, whenever that cleaner is free. Set a booking to repeat every 1, 2, 3 or 4 weeks and Service OS books the next eight weeks, giving each visit to the same cleaner if they are free and to another free cleaner if not. Any visit that could not be booked is flagged for you.

Can I take a deposit when customers book?

Yes. Customers pay a deposit online through your own HitPay when they book, and see your refund rule before paying. The deposit is its own invoice with a receipt, and the final invoice deducts it. See Confirm, reschedule or cancel a booking, and refund a deposit.

Can I price by the hour or by home size?

Both. General cleaning can be sold in hourly sessions and deep cleaning by square feet, and you set the services and prices yourself. A home too big for your price list is booked as a site visit instead. See Set up your services and prices.

Does the customer sign off the job?

Yes. On the job page the cleaner adds before and after photos, ticks the checklist and asks the customer to sign. The customer gets a service report, by email if they gave one. See Arriving, photos, finishing and the customer's signature.

Talk to us

Let’s look at how you work today, then decide.

A 15-minute call about how bookings and jobs run today. If Service OS isn’t a fit, we’ll say so.

Email usLeave your detailsTry the demo

Helpful to include: your trade, how many people work for you, and how bookings come in today. support@monocrafttechstudio.com

Contact form

Leave your details and we’ll contact you.

Your name and an email or a WhatsApp number are enough. We reply within 1 working day.

Email or WhatsApp: one is enough

A mobile number, such as 012-345 6789, or + and the country code.

Add details (optional)

Your company, team size, city or a question help us prepare.

For example, how bookings come in today, or what you’d like to ask.