No. 04Monocraft Service OS
For aircon businesses in Malaysia & Singapore
From RM79 a month (S$45 in Singapore). Founding price RM49 / S$29 for the first 10 businesses: 10 places left.
Or email us at support@monocrafttechstudio.com
See pricesCustomers book on your own web address. When servicing is due, a reminder goes out in your name with a link to book again. Every visit, report and invoice stays in the customer’s history.
Founding clients open 15 minutes on how you work today. If it’s not a fit, we’ll say so.
How it works today
TodayAircon needs servicing every few months, and finding who is due means scrolling through WhatsApp.
With Service OSA reminder goes out in your name before it is due, with a link to book.
TodayWho goes where sits on a whiteboard; one change means several calls.
With Service OSEach technician’s day on one board; drag a job to someone else and they are told.
TodayA customer asks to book on WhatsApp, and the chat scrolls away.
With Service OSBook a phone or WhatsApp order for the customer in under a minute.
One job, start to finish
Customers choose the service and the number of units; the time slot is sized to fit. They confirm their number with a WhatsApp code.
You confirm and assign, or book a WhatsApp order yourself. Only technicians who are free are offered.
The technician sees the address, the units and the customer’s notes, such as the aircon brand, with Waze or Google Maps.
Before and after photos, the checklist and the customer’s signature become the report; the invoice is one click away.
General servicing comes due again after 4 months by default; the reminder has the same service and units already chosen.
On a computer
Built in
General servicing and chemical wash priced by number of units, each with the time it takes, so the schedule fills the way the work really runs.
General servicing every 4 months, chemical wash every 12 and chemical overhaul every 24 by default. Change any of them.
7 days before a customer is due, they get an email in your name with the service and units already chosen. No email? One tap sends it on WhatsApp.
Each technician’s day on one board. Drag a job to someone else and they are told; the customer hears of any new time.
Refrigerant top-up, repair and diagnosis, installation and site visits are ready to switch on, with your own prices.
A .com in your company’s name, with your services, prices, photos and the areas you cover.
Paying for itself
An example to start with; change it to your price.
1
jobs a month to pay for it
1 more job a month, or one less last-minute cancellation, covers the RM79 monthly fee.
Most homes have more than one unit. Reminders that bring back one or two homes a month pay for it.
We don’t quote figures like “30% more revenue” without a source. Once our first clients have results, we will only use real numbers.
Plans
Up to 3 workers
RM79S$45 / month
Up to 15 workers
RM199S$99 / month
Every plan starts with a prepaid first term: 6 months, or 12 months for the price of 10. It includes the domain, your website and booking site going live, setup and team training. Monthly after that.
16 or more workers, several branches or a dedicated server: quoted separately.
Prices exclude tax: Monocraft is not registered for SST or GST.
Prices follow the country your company is registered in.
Not happy within 30 days of going live? We refund the first term, keeping only the first month’s fee and the domain fee (RM65). The domain is registered in your name and stays yours. Once per company.
Not happy within 30 days of going live? We refund the first term, keeping only the first month’s fee and the domain fee (S$20). The domain is registered in your name and stays yours. Once per company.
At a glance
| What | Your own website, online booking, dispatch, service reports, invoices and service-due reminders, in one system |
|---|---|
| For | Cleaning, aircon and other on-site service businesses with up to 15 workers |
| Where | Malaysia and Singapore |
| Price | Lite RM79 / S$45 a month (up to 3 workers), Business RM199 / S$99 (up to 15). Prepaid first term of 6 months, or 12 for the price of 10 |
| Founding price | RM49 / S$29 a month for Lite, for the first 10 businesses (10 places left) |
| Customers pay you | PayNow, DuitNow QR, FPX, Touch ’n Go and cards, through your own HitPay account; cash and transfers recorded by hand |
| Languages | English and 中文: Owner Portal, booking site and worker page |
| Your data | Export it all yourself as one ZIP file (CSV files, documents and photos), once a day |
| Your domain | A .com registered in your company’s name |
| Guarantee | 30-day refund of the first term, less the first month and the domain fee |
| Made by | Monocraft Tech Studio, Johor Bahru, Johor, Malaysia |
Who you’ll deal with
Monocraft Tech Studio designs, builds and runs Service OS. We set you up, train your team and answer your emails ourselves; nothing is passed to a call centre.
Each service has its own interval: general servicing every 4 months, chemical wash every 12 and chemical overhaul every 24 by default, and you can change them. Seven days before a customer is due, Service OS emails them in your name with a button that books the same service and number of units. Customers without email are listed on Service due with a one-tap WhatsApp message. See Service due: remind customers on WhatsApp in one tap.
Yes. They pick the number of units (1 to 4 on the list, more in the notes), and the time slot is sized to the job: by default, general servicing for 4 units takes 3 hours. You can change the services, prices and times. See Set up your services and prices.
Each customer’s visits, reports and invoices stay in their history, with the units they booked and their notes, such as the brand. A separate record for each unit is not available yet.
Service OS shows each technician’s day on one board, and each job page opens the address in Waze or Google Maps. It does not work out the best route for you; you decide the order. See Dispatch jobs on the team board.
Talk to us
A 15-minute call about how bookings and jobs run today. If Service OS isn’t a fit, we’ll say so.
Helpful to include: your trade, how many people work for you, and how bookings come in today. support@monocrafttechstudio.com
Contact form
Your name and an email or a WhatsApp number are enough. We reply within 1 working day.