You cannot change or cancel a booking on the booking site yourself. Contact your service provider and they will do it for you:
- On the booking site, tap WhatsApp the business or Call.
- Or reply to one of their emails, such as the reminder the day before.
Give your booking reference, which starts with RV-. It is on the confirmation, in their emails and in My bookings.
If you gave an email, you get one when the time changes or the booking is cancelled, with a calendar file that updates your calendar. My bookings shows each booking as Waiting for confirmation, Confirmed, Done or Cancelled.
Your deposit:
- A new time keeps the deposit. It is taken off the invoice after the job.
- If the booking is cancelled early enough, the deposit is refunded. The cut-off was shown before you paid and is on the deposit invoice.
- Refunds go back to the card or account you paid with; your bank may take a few working days to show it. If you gave an email, you are told by email.
- If you cancel after the cut-off, your service provider may keep the deposit.
To open My bookings, sign in with a code sent to your WhatsApp. If WhatsApp codes cannot reach you, the site may offer a code by email instead. It goes only to an email already on your account with that business, and lets you view your bookings, not book or change them.